Direct Energy Gas and Electric www.directenergy.com Review

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1.7 stars
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Guest's Review of Direct Energy Gas and Electric www.directenergy.com

21st Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars

I would like to detail the horrible experience I am having dealing with Direct Energy. I sold my home and vacated the home on 4/30/09. On April 20,2009 I called to schedule a MVO. The MVO was never processed. I callled several times after continuing to receive bills. Many times I was given the runaround, attitude, and many times there is no record of me calling. I was offered no help, was treated poorly, and the lack of respect by Direct Energy representatives has been appauling.

I finally filed a complaint with the BBB on 6/20/09. As a result of the complaint. Direct Energy found that I should not have been billed past 4/30/09, as a new resident was occupying my home. My account was closed, and my balance made zero. In fact, I was issued a credit for 21.60.

Well, after thinking this ordeal was finally solved, I was once again charged by Direct Energy on my credit card for 162.52 on 8/4/09. I called Direct Energy immediately, and of course they have no record of my BBB claim, no record of my account being closed and set to zero. I have re-opened my complaint with the BBB. I also notified my credit card of fraudulent charges to my card by Direct Energy. I have also filed a complaint with the Texa s Utilities Commission.

I want this issue resolved, my account closed, and a refund of 162.52 placed on my card immediately.

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