Arena Flowers www.arenaflowers.com Review

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2.6 stars
Average rating for this product is: 2.6 out of 5

From 2 ratings and 48 reviews

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Guest's Review of Arena Flowers www.arenaflowers.com

21st Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Delivery
    On time
  • Quality of website
    1 stars
  • Goods purchased & cost
    'Deluxe' Pink peony roses
  • Customer Service
    1 stars

I was deeply dissapointed with the quality of the arrangement from Arena Flowers. I paid £45 for a 'deluxe' arrangement. The presentation of these flowers was crude to say the least, and I could see nothing in their appearance that would induce anyone to advertise them as 'Gift Wrapped'. The base was tied with a horrible elastic band and a murky, green piece of plastic. The flowers themselves, not only were fewer than I expected but were brown and dead-looking. The card containing my message, was also bent. So ashamed was I at the appearance of these flowers that I could not possibly have presented them to my mother in the state they were in. The flowers were a present for her birthday and there was nothing celebratory about this 'deluxe' bouquet. As a result of this I had to take them to a local florist to have them added to and re-wrapped. The florist was disgusted at the price I'd paid and the quality of the presentation. She told me that she doubted that several of the flowers would open at all. I had to pay £15 for the brown, dead -looking flowers to be replaced by pink roses and carnations, a rearrangement and proper gift wrap, only then did I feel I could give these flowers as a gift. In total I ended up paying £60. After contacting Arena flowers I was offered a paltry 15% discount off my next purchase. When I refused this I was told I would need to take photographs of the arrqangement. Something that I couldn't possibly do as I'd already had the flowers re-done.

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