Enterprise Car Rental Review

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Enterprise Car Rental
1.7 stars
Average rating for this product is: 1.7 out of 5

From 1 rating and 63 reviews

Thumb down 29% of users recommend this product

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Guest's Review of Enterprise Car Rental Car Hire

20th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Country & City of hire
    Ireland, dublin
  • Choice of vehicles
    Good
  • Date of hire (month/year)
    8/09
  • Condition of vehicle
    Good

Wish it were possible to give a no stars rating.

Having to wait for two hours in their office for another customer to return the car we had booked should have told me that Enterprise Ireland is not the same as Enterprise US.

Four days into a ten-day family trip I hit a rock that jutted into a small country lane and flattened a tire (a very common occurance I've since learned). After unloading gear we found that there was no spare tire. Calling Enterprise got us several hours of runaround, until we figured out they had no idea what to do. We tried to buy a tire at a local tire shop but were told the tire and wheel were an odd size that would need to be ordered from a Ford dealer. Not something that was going to happen after 5pm Friday in the Southern backwaters of Ireland.

The Enterprise "customer service" doesn't answer the phone or return calls. The Dublin office's final method of fixing the problem was to cut our rental off as of the time the flat occured, leaving our family stranded in farm country. A $200 cab ride got us to a hotel and we completed as much as we could of our trip by bus and train.

Enterprise now claims that there was heavy body damage to the car (we have photos to prove this is not the case) and want us to pay several thousand dolars for repair. Thank goodness we purchased extra insurance from our credit card company so we can let them deal with the Enterprise Ireland cheats.

Beautiful country, wonderful people, I'll come back soon. I'll rent from Hertz or Avis though.

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