The Internet Car Showroom, Hook, Hampshire Review

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1.9 stars
Average rating for this product is: 1.9 out of 5

From 2 ratings and 36 reviews

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Guest's Review of The Internet Car Showroom, Hook, Hampshire Car Dealers

20th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer service
    1 stars

Awful experience.
Cars are relatively cheap, although check for the high miles, no sat nav, low end of the scale models but at middle of the scale prices.
The hook at this place is the RAC inspection - this isn't worth the paper its written on! I bought a BMW there, the RAC inspection was given to me after i had confirmed the deal and was due to pick the car up - on the sheet it said 'geometry problems, uneven tread to tyres, brakes low" etc. non of which is addressed in the MOT or sales patter.
The car was not valeted - i had to do the insides myself! Sales staff were unhelpful, low end of the scale in terms of a nice, friendly manner. for example when i arrived to look round, i asked for the key to look inside a vehicle, the scruffy looking chap answered with "are you going to do business today?" er, probably not if you dont let me look inside the car! i could go on, the wind deflector was in the EBay advert but not included in the sale, no Tax on the car, broken light not fixed when he said it would be, collection day was 3 days after we had agreed, etc etc.
Ok, so there must be thousands of sites where this happens, have a look around, go somewhere else. My brother works for Mercedes as a sales manager - so i know all the patter, all the tricks, and this place really surprised me! very annoying. I'm still waiting for my wind deflector.

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