Bank of Scotland Review

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Bank of Scotland
0.9 stars
Average rating for this product is: 0.9 out of 5

From 0 ratings and 12 reviews

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Guest's Review of Bank of Scotland

19th Aug 2009

Overall Rating

1 stars
  • Telephone Banking
    3 stars
  • Local Branch
    1 stars
  • Customer Service
    1 stars
  • Internet Banking
    1 stars
  • Cash Point Facility
    2 stars

A great bank brought to its knees by wide boys following the Halifax takeover. Their systems became totally shambolic from about 2002 to 2005, from personal experience, they seemed quite unable to tell using their internal systems whether payments from my account were fraudulent or not. I greatly reduced using the account, but recently paid a cheque for £3088 which they lost in clearing, then paid electronically, the money has not arrived, I have had no response from the bank, and when I last rang customer relations to get them to find out where the money is they told me that all the phone lines to the Glasgow branch (who handled the payment) were down, and that they had no means of mobile phone or other contact

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