Premier Inn Review

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3.4 stars
Average rating for this product is: 3.4 out of 5

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Guest's Review of Premier Inn

19th Aug 2009

Overall Rating

1 stars
  • Value for money
    4 stars
  • Date of stay
    August 2009
  • Accommodation
    3 stars
  • Food
    3 stars
  • Location
    4 stars
  • Location of Hotel
    London, Edgware
  • Board Basis
    Not supplied
  • Customer Service
    1 stars
  • Facilities
    3 stars

On arrival at the Premier Inn, Edgware the staff could not find my reservation. After checking their system thoroughly I was informed that the required fax from their booking agent 'Booking.com' had not been received. I was told that as the hotel was full I had no room. Premier Inn firmly laid the blame with Booking.com having not sent the required fax but let on that this was not the first time it had happened recently. I questioned whether they may have perhaps lost the fax? No way they replied. Premier Inn were not prepared to rectify the problem on behalf of their booking agent. After persisting I was offered a disabled room at the Premier Inn, Harrow but was ordered to pay an ADDITIONAL £17 for this inconvenience. Having no choice other and having wasted over an hour by now I accepted, however on arrival at the room at Premier Inn Harrow we found that the room was located next to a busy railway line. Rather than offer good customer service Premier Inn staff wanted to made £17 on an unoccupied room!!! Gobsmacked we walked away paying nothing. Ended up having to drive home and abandon the 'mini' break.

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