RBC Royal Bank of Canada Online Banking Review

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3 stars
Average rating for this product is: 3 out of 5

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Guest's Review of RBC Royal Bank of Canada Online Banking

19th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Ease of Use
    1 stars
  • Used service for
    1 year and over

I've been dealing with royal bank over an year. Now I'm really having problems with them. They have frozen my account for no apparent reason and cancelled a payment I made. I deposited a cheque and made this payment, I had some immediate release on all of my deposits. However, royal bank had reversed the payment eventhough I had funds saying because of unusal activity. No phone call email or anything from them, I only found out that the payment wasn't received to the credit card, after a week. And I had to pay interest on the credit because of this. I visited the bank and clearly explained that the problem was of that of royal bank they still refused to unfreeze my account. I was asked to go to the home branch. In the branch they agreed it's their mistake and I had paid more than $70 of interest because of their error. But they refused to credit this and only offered $9 credit.

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