HSBC Car Insurance Review

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1.1 stars
Average rating for this product is: 1.1 out of 5

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Guest's Review of HSBC Car Insurance

19th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Reason for going with this company
    Auto Renewed
  • Driver Type
    Male Driver
  • Customer Service
    1 stars
  • Have you made a Claim
    Currently Claiming
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    HSBC

HSBC's approach to their customers and the service they provide is utterly dreadful. I have never been treated with such disregard by any company or corporation. Ever. It is their responsibility to provide an unrivalled service to keep customers from 'defecting' to its competitors. It's little wonder HSBC, not only as insurers, but as underwriters, are in little favour among so many reviews. Most of them bad. Really bad. My current claim (an 'own fault' incident) began a month ago, and I have established little, if no response from HSBC, in helping to resolve the issues I've raised with them, nor realising the possibility of wether my car will be repaired any time in the near future. The Insurance Ombudsman have been informed, and are pursuing this case with vigor. I would never dissuade people, in part or in whole, to make the right choice when considering the issue of car insurance. It's entirely up to the individual and their needs. But I would certainly consider looking elsewhere. Cheap isn't necessarily the best.

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