Lloyds TSB Mobile Phone Insurance Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

From 1 rating and 11 reviews

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Guest's Review of Lloyds TSB Mobile Phone Insurance

19th Aug 2009

Overall Rating

5 stars
  • Value for money
    5 stars
  • Customer service
    5 stars
  • Have you made a claim?
    Yes

My wife lost her Nokia 6630. We didn't know exactly where/when, but we had been a way on a short break and concluded that it happened then. She did without it for about 6 weeks. (We had both forgotten we had Lloyds Bank Insurance cover on it; free of charge with the account.

I rang them up and explained what had happened and they told me I could claim.

EVERYTHING went extremely smoothly. She took some details over the phone and said the system would inform her whether a claims form needs to be done; as it happened, it was not required and everything was done over the phone. (She did say that it was mandatory to make a loss property report to the police and obtain a reference number; which we did). When we supplied them with this, they sent us a (new) replacement of the same model within 2 days! And...it was all free (apart from the £25 excess).
I GIVE THEM 11/10 FOR THEIR SERVICE, and belive me, I would complain if it was deficient!

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