CIS Car Insurance Review

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2 stars
Average rating for this product is: 2 out of 5

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Guest's Review of CIS Car Insurance

18th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Reason for going with this company
    Not supplied
  • Driver Type
    Male Driver
  • Customer Service
    1 stars
  • Have you made a Claim
    Currently Claiming
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    Yes Insurance

Do Not, I repeat DO NOT go with this company. CSI Car Insurance customer service is non existent. I called them on the day my car was stolen and was advised a claims handler would call me back within 2 - 4 hours, no one did. i had to call and had a shouting match with some ignorant adviser who insisted in talking over me. I eventually managed to speak to a claims handler who promised to send out a claim form that day and never did. It took a week to get the claim form. Their claims department is open 7 days a week, 24 hours a day, unless you are enquiring about an existing claim, then they are only open Monday to Friday. I will not be renewing my insurance with CIS when it comes up for renewal. I sense this claim is going to drag on for some weeks, even though they intend to write oft the car, which was found by the police.

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