Thomson Holidays www.thomson.co.uk Review

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Thomson Holidays www.thomson.co.uk
1.9 stars
Average rating for this product is: 1.9 out of 5

From 9 ratings and 174 reviews

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Guest's Review of Thomson Holidays www.thomson.co.uk

18th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer Service
    1 stars
  • Have you booked through this tour operator before?
    No

Thompson Holidays seem to be doing offers on All Inclusive Holidays.

Basically on a few hotels you can Upgrade to All Inclusive for as little as 1p per night per person. We decided to book our holiday on this basis and were assured be the operater on the telephone that this was infact correct on the holiday we were thinking of booking. We said yes please to the holiday (only booking it due to the offer) and the operator proceded to charged me an extra 28p for an all inclusive upgrade for 2.

The booking form duly arrived in the post a few days later. After reviewing it we noticed there was no mention of the upgrade, an extra charge of 28p yes, but the booking forms only mentioned Half Board.

I am now in the procces of lenghty phone calls (which i could do without)and disscusions with various people promising to look at it, call me back, etc etc etc.

I am finding it impossible to find a Thompsons employee in a customer complaints dept capacity to deal with issue, a complaints dept mail address yes but as i'm due to leave within a week it's not really feasible to go down the mail route.

I haven't even gone on my Hols yet and already its turning into a headache.

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