Guest's Review of The Post Office Phone Service
17th Aug 2009
Overall Rating
- Value for money
- Customer Service
- Extra Features
- Reception
- Reliability
Appalling service payment made March 09 by card over the phone. Payment was lost, copy of bank statement sent twice phone and broadband disconnected for a time. Several letters sent I was offered £20 credit and told payment would be moved from my account at the end of June. Rang again July still not resolved, today 17th August 2009 received phone call from debt collectors who had been asked to recover the debt.
Every time I rang I was left on hold for more than 5 minutes calls usually took over 15 minutes all at my cost. Phone messages left from a man asking me to ring him back but no extension number left and nobody at customer services knew who he was so fruitless exercise. Would not recommend Post Office Home phone at all.
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