Caxton FX Currency Exchange www.caxtonfx.com Review

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Caxton FX Currency Exchange www.caxtonfx.com
2.9 stars
Average rating for this product is: 2.9 out of 5

From 2 ratings and 9 reviews

Thumb down 44% of users recommend this product

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Guest's Review of Caxton FX Currency Exchange www.caxtonfx.com

17th Aug 2009

Overall Rating

2 stars
  • Value for money
    3 stars
  • Speed of service
    5 stars
  • Type of customer
    Business
  • Customer Service
    1 stars

In principle, the Caxton card is great; excellent exchange rates, no charges for using at ATMs or for card payments. However the promise is let down by poor customer service and technological problems.

On numerous occasions now I have found myself in a situation abroad where I want to check my balance or load currency and cannot do either because their website is down or their SMS text service doesn't work. While they do have customer support by phone, this is only available mon-fri 8am to 5.30pm so you are stuck if their system goes down outside these hours.

As recently as yesterday I tried to load my card by SMS, only to receive an automated reply saying the service was unavailable and would be fixed by 11th August (it was now the 16th!).

Because of these issues I recommend that you shop around with the major banks as some now offer good rates and zero charges for overseas card rates - and most importantly they have reliable systems and 24/7 customer services.

You might save a bit of money with Caxton but for now they're too unreliable to be trusted with your holiday money!

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