Rock Solid Kitchens www.rocksolidkitchens.co.uk Review

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0.6 stars
Average rating for this product is: 0.6 out of 5

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nikkey69's Review of Rock Solid Kitchens www.rocksolidkitchens.co.uk

17th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars

I have absolutely nothing positive to say about Rock Solid Kitchens. I wouldn't in a million years recommend this company to my worst enemy. The quality is falling very short of what was sold when the designer was here. The legs for the base units are very flimsy and have to have extra support in order for them not to collapse. The soft close hinges are of very poor quality. The magic corner unit as well as the larder unit are to big for the carcasses delivered. The magic corner unit is second hand and the baskets delivered with it are too big for the mechanism. Doors don't fit and the once that have been delivered are wrong. There are no pre dulled holes for hinges. I was sold 900mm wall units, but 720mm were delivered and as a result I have to settle for second best. The work tops are of extremely poor quality delivered to RSK and one other company only by a company called Kronospan. When they were called to see if a new length of work top could be bought direct they said no. Wrong drawer pack, tap, handles, sink, hob, hood, carcass for the built-in double oven. No door for the built-in appliances.
I have had to spend around £600 extra just to get something working in my "new" kitchen but still waiting for another delivery of what has been wrongly delivered or damaged.
Customer service is some what left to be desired. I have just had my mobile phone bill and have spent over £125 trying to call them over the course of a month. There is no queuing system so you have to keep calling an 0871 number. It took me 4 hours to get through and when I finally did get through I was told they couldn't find my file. I think I must have been a lucky one, because they DID call me back two hours later when they found my file, filed under my first name.

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