Guest's Review of Duvet and Pillow Warehouse www.duvetandpillowwarehouse.co.uk
17th Aug 2009
Overall Rating
- Value for money
We ordered two duvets four months ago from the Duvet and Pillow Warehous, at the time we were told some items were out of stock so we asked for them to ship the items that were in stock. Having confirmed receipt of this request they then ignored it. After two months and numerous queeries we were told to expect delivery in 15 days - our order was being given priority! Two months later (sixteen weeks after the order was placed) they were pleased to anounce that the order was on it's way! As we were out, the delivery driver decided to sign my name himself and leave the parcel. We have returned it for a full refund. Save yoursel a load of hassle & go to M&S.
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DuvetAndPillowWarehouse
on 29th Sep 2009
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Duvet & Pillow Warehouse: As I do not have the specifics of this order, I can only comment on our approach to orders and extend an apology to the customer for the bad experience.
Our web site is linked up with the stock available in the warehouse. When a product is viewed on the web site, it will indicate whether the product is in stock or available to pre-order. Most of our items are In Stock but occasionally there are items which the warehouse has run out of.
On completion of the order, the customer will be sent an order confirmation email which will repeat the stock availability.
Once again, may I apologise for the negative experience this customer had. We take hundreds of orders each day most of which lead to happy customers. However, we will continue to improve so that every customer is a happy one.
Yours sincerely
Adam Prowse
Director
Duvet & Pillow Warehouse
www.duvetandpillowwarehouse.co.uk