The Gift List - John Lewis Review

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2 stars
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Guest's Review of The Gift List - John Lewis

16th Aug 2009

Overall Rating

5 stars
  • Value for money
    5 stars

I had my Gift List at the John Lewis in Welwyn where I was assigned a Gift List Advisor who we were told would look after our list and deal with any problems which may occur. My husband later found out that this isn't a service which all John Lewis offer due to the sheer number of lists at some branches. I have to say that I was very impressed with our advisor. She had very good knowledge of the systems which they used and she was more than accomodating. She only worked weekends however she kept our 'notepad' updated ( on the system they used I believe there is a function which allows partners to keep a note of anything was has been done on our list - status of ordered items for example). Therefore if my husband or I called up during the week whoever we spoke to was very helpfully and able to answer any questions we may have.
The process of selecting our gifts was easy and enjoyble due to the range of goods available, our advisor advised us to remove the items which were coming up on the system as being queried as she couldn't promise that we would get these items when our list closes, we decided to leave a casserole dish on our list as we were willing to take our chances. When we came to book our delivery we were advised that the dish wouldn't be on our delivery we were offered alternatives or gift vouchers. Which I found extremely personal and helpfull, as someone took the time to research alternatives.
I am very impressed with the service we received from John Lewis and especially the Gift List department. Nothing was removed from our list without an email being sent, and nothing went ahead without our approval. The service was easy and enjoyable and I know our guests thought so.
However from hearing some of my friends experiences I think that the branch you register at determines your experience. From what I understand, the larger the branch the more lists they have and the less communication you receive.

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