Tayport's Review of Thomas Cook Airline
16th Aug 2009
Overall Rating
- Value for money
- Flight From - ToManchester to Luxor
- Flight on time?
- Comfort on flight
- Flight DateJuly 2009
- Ticket classEconomy
- Customer service
- Quality of food
Paid £120 extra for leg room seats near toilets. When we boarded the flight one of the toilets was already Out of Order and had over a 5 hour flight ahead of us. Queues constantly beside us for the toilets due to this and then the other one was also out of order mid flight so only front 2 toilets available for over 280 passengers. The crew only had minimum turnaround time otherwise over flying hours and no toilets fixed. The return journey was even worse and a non-paying passenger was put in the extra leg room seats when there were empty seats elsewhere causing discomfort to us due to escape slide. We advised crew but they were not interested even though there were 2 empty legroom seats further down the aircraft. They tried to sell them onboard but lay empty.Emergency buzzer on in toilet for 9 minutes and I had to alert crew to the fact as they didn't even notice. Toilets again out of order on return journey. Absolutely awful flights and worth paying more to fly with a better airline and sometimes even cheaper. Easyjet look after you better than Thomas Cook Airlines.
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