Guest's Review of Halfords
15th Aug 2009
Overall Rating
- Value for money
- Quality of service
- Goods purchased & costNothing
- Layout of shop
My family and I decided to take up bike riding so tried to fix our bikes instead of buying new ones. After determining what we needed (three tyres and six inner tubes), we went to our local Halfords. When we went in,we headed to the bike hut at the back of the room and looked at the tyres available. My bike tyre was 26x195, a measurement no longer sold. We asked if this was the same as 26x190 and were told to wait for the expert who was in the back. 15 minutes later we were still waiting for the expert and four other people also needed to be served by this person. We asked another employee who seemed to have trouble contacting the expert. We waited another five minutes then decided to leave,but not before we complained to the manager. She tried to tell us that there were only four people working and they were all busy, and didn'teven apologise. Just as she began talking, the expert came in from outside of the shop where he'd been fixing his satnav. On our way out, we noticed that two of the supposedly busy employees were stood talking! We then went to a local cycle shop where we bought everything we needed for less than the tyres would have cost at Halfords,and were out within five minutes (despite the cycle shop being busier than Halfords and only having three staff in)!
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