NPower Review

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NPower
1 stars
Average rating for this product is: 1 out of 5

From 1 rating and 57 reviews

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Guest's Review of NPower

15th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars

If it were an option, I would have given NO stars to npower.

I switched to npower a year ago to cap my energy prices. They set my direct debit payments at £26 per month based on previous history with British Gas and Southern Electric. This July, I received a bill informing me that my new D.Debit would be £116.00 per month. This did not reflect a massive increase in prices - but allegedly the amount required to pay off the debt incurred.

I e-mailed their Customer Service asking them to confirm the number of KwH of electricity I had used over the past year. The figure they sent me was considerably higher than the meter readings I had supplied would suggest.

I queried the figures and received another, very obscure e-mail, varying the D.Debit - but failing to address my question.

I just KNOW in my bones that this one will run and run .... a prospect that I regard with dread because, like everybody else, I want a peaceful life with good service for a fair price. I want simplicity and transparency from the Service Provider.

I understand that projecting a payment amount for a direct debit is not an exact science - but I have never before encountered such haphazard and confusing practice from a major supplier.

The replies from Customer Service take a few days to come through, but are always courteous. Unfortunately they add another layer of obscurity each time.

I would never recommend npower. And look forward to being shot of them.

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