24 Hours Booking - www.bookings-24hours.com Review

Overall Rating

This review is for www.reservationseurope.com, site is owned and operated by 24 Hours Booking A.E.
Booked 3 rooms in a 5 star hotel in Turkey via this company paid over 9000 Euro. The money had been taken from the cards at the time of the booking a month in advance of the holiday. 2 weeks later we called the hotel to confirm the booking, nothing there, called Reservations Europe they said the booking 100% done nothing to worry about.
So after a long flight we arrived at the hotel with 3 children to find out there was no booking whatsoever and no available rooms for the whole period of our holiday. Called Reservations Europe, talked to a man (didn't sound particularly concerned or surprised) he said that he would find out what was happening and call back. After waiting in the lobby of the hotel for 2! hours and a few more calls to Reservations Europe we found out that there was nothing they could do that day and that we had to pay 3100 USD to the hotel as a deposit as Peter called it (actually it was for the rooms for 2 days). Promises were made that everything would be sorted by 12 tomorrow and the 3100 returned to us. So next day came and after a number of calls on our part a local agent who works with Reservations Europe arrived at the hotel. He informed us that there had been no reservation made for our names therefore no funds had been transferred to them so there was nothing he could do except maybe try to find us another hotel that we had to pay for! but basically it's not his problem.
To keep a long story short, after that it was even worse. Countless calls to Reservations Europe, local agent blames them/they say he was responsible, nobody wants to do anything, we are somehow in the middle of this and instead of waiting for they to have this mess sorted we had to search for an alternative accommodation ourselves and suggest it to them. Several times we told them that if it's not sorted they leave us no choice but to sue. Finally they got that we were serious about pressing charges and when we were ready to catch the flights home and already contacted our lawyers with this matter they booked an alternative accommodation for us at this hotel. (which was not particularly convenient because it was a villa and as 2 separate families we had to share the bathroom and living room). Also, for some reason, they were unable to pay for this alternative accommodation for the whole period of time, only on a daily basis so every day we had to wait for the confirmation from the hotel that we don't have to check out at 12.
To sum up, even though the situation was resolved, we don't think it's an acceptable behavior for a travel company and don't want somebody else to find themselves in this nightmare situation. Therefore we want to sue Reservations Europe for moral damages and urge anyone who had a bad experience with them to get in touch with us for a class suit.