Barcelona Visit Barcelona, www.visit-bcn.com Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

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Guest's Review of Barcelona Visit Barcelona, www.visit-bcn.com

13th Aug 2009

Overall Rating

2 stars
  • Value for money
    2 stars
  • Board Basis
    Self catering
  • Accommodation
    3 stars
  • Food
    3 stars
  • Location
    2 stars
  • Date of stay
    08/09
  • Tour Operator
    Not supplied
  • Customer Service
    2 stars
  • Resort
    3 stars

Unfortunately I have some common experience with others when dealing with visit-bcn. I had to repeatedly chase them to confirm my booking, and eventually received 3 confirmations within minutes of each other.
I was ignored when I asked to pay the remaining balance via the internet before leaving for the holiday, though they clearly state this is possible.
I'd been told to call their office when we arrived and someone would meet us at the apartment. When I called they instead asked me to come to the office, (which is not at the stated address on Las Ramblas but just off it, in a completely different building) and the rep then insisted we get a cab to the apartment (I was never, ever going to pay for this and thankfully wasn't asked to).
The apartment was not clean when we arrived, meaning we had to go back out again after a tiring day of travelling, or sit around and look at someone's bum-hair clinging to the toilet seat. The air conditioning didn't work either, meaning we had to sleep with windows open onto a noisy neighbourhood and didn't get much sleep due to heat and noise. The neighbourhood is not visit-bcn's fault; our having no choice but to listen to it was. They'd been so hopeless with everything else that, frankly, I didn't even bother to complain about it.
Buyer beware.

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