Spark Energy Gas & Electricity Review

Overall Rating

Having had a quick look at the reviews already submitted, I was considering not writing one myself about spark energy gas and electricity.

However, upon seeing that they had an overall rating of 0.9/5 I could not leave without saying my piece. Shortly after completing this review I am sending them an email threatening court action.

Here is a summary of my few short months with Spark.

In May I moved into a new home spark provided energy for. I gave them initial readings and set a direct debt up for £100 total. I also contacted Npower to take over the supply. On the 24th of May Npower took the electric. I gave my final reading and paid my balance as the direct debit had not come from my account yet. I also cancelled my direct debit as they agreed I could follow the same plan with the gas takeover (just pay on the final reading as would only be approx 4 weeks gas supply).

Spark then blocked the gas takeover (but didn't tell me, Npower did) When challenged why they said it should not have been blocked and to get Npower to try again. I then received a letter saying they had changed my direct debit amount to £155.62 per month (they only supply my gas and for about a month) I called and cancelled the direct debit on the grounds it was very unrealistic.

They blocked the Gas takeover again. This time because I had not provided a second reading. I pointed out I had been with them less than a month and didn't feel it was normal to have to do this every 3 weeks. Even so I gave a reading and paid the amount owed. Npower would have to now wait two weeks before re-applying to take over the gas.

In June I happened to notice £155.62 was taken from my account. Even though I was totally up to date except 1 weeks gas. As you can imagine I phoned straight away. They tried to convince me I had asked them to set the direct debit up again (this is untrue, I would have to be completely mad to do that) I told them to keep £55.62 in my account in credit and refund the rest. They agreed and said it would take 2 weeks.


8 weeks later My gas is finally with Npower. I have not received a refund, or a genuine apology for the situation. Despite over 5 phone calls.

I will now proceed this through the courts and if they recieve a CCJ... It's the least I can do for them.

This company are unreliable, have no idea what customer service is and will block takeovers from other suppliers (and you will try to leave spark I promise you).

The worst thing though, is the illegal removal of money from my account without permission.

Avoid them at all costs. Yes they are cheaper on paper, but I would rather pay 5 times their rates to just receive a reasonable service.

I can not work out how to give ZERO STARS :(