Red Devon's Review of Cannons Health Clubs
12th Aug 2009
Overall Rating
- Value for money
I have been a member of Cannons Health Club in Plymouth since its inaurgation in 1999.
My continued membership does not represent satisfaction with the facilities or services in Plymouth but a resignation to the fact that there's no viable competition in this area of the city. Staff on the whole are pleasant but lack experience, or any incentive, or responsiblity, for solving problems such as repair and maintenance of equipment.There is no effective maintenance and repair programme. When an item, for example a shower head, becomes defective the maintenance staff have to wait weeks for a new part to arrive for the repair.
Under the new company, Nuffield Cannons, things seem to have got worse and the Head Office has distanced itself from the local clubs and is concentrated on promoting itself to new members without regard to current members. Swimming members of our club, including me, were incensed when the pool was shut for 2 weeks for a replacement pumping system without any apology or compensation. We still had to pay full fees and were fobbed off that we could use the gym. They were reluctant to give us a named person in the head office to complain to.
Clearly the bulk of membership by the reviews here are unhappy. The company has been proven to be uncaring and is possibily in crisis as a result.
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