Guest's Review of Elephant Car Insurance
12th Aug 2009
Overall Rating
- Value for money

- Reason for going with this companyCheapest Quote
- Driver TypeYoung Driver
- Customer Service

- Have you made a ClaimNever Claimed
- Cover TakenNot supplied
- Previous Insurance Companynone
Elephant Car Insurance have been nothing but trouble! I used them to insure my first car. They have accused me of providing conflicting details and therefore increasing my premium a couple of weeks after I took it out. Having checked my details at the beginning and read them back to me, I corrected them on what was a typing error on the online quote provider. They later told me that they understood a certain detail was wrong and that I had never provided them with this information (which I must have done or else how did they know about it?) I ended up having to pay a lot more for my policy as they werer going to cancel it at very short notice if I didnt.
They arranged times to call me then did not carry out the calls leaving me to chase them up. When I bought a new vehicle and transferred the insurance, the advisor I spoke to changed the date of policy renewal to the date of purchase without my knowldege, leading to elephant attempting to take out the next years premium three weeks before it was due. I had not agreed that I would use them for another year and the payment bounced (thankfully). I was furious about this as it is a lot of money to have taken from you unknowingly. Needless to say I am not using them for next years insurance!
Elephant - Dont do it people!!
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