Guest's Review of BOB's Discount Furnitures Sofa, Love Seat and Chair
12th Aug 2009
Overall Rating
- Value for money
I bought a sofa from bob discount store last year. When i saw the delivery I realised that the sofa was torn so asked them to send exchange it, but they told me that they will get it repaired by their service guy which he did and he did a bad job. I forced them to change the job which they did. But within ione month I saw sofa seats sinking and becoming out of shape. When I complained, they sent a service guy to repair it and he stuffed filling it and told me nothing will happen for next 5 yrs . After 7 months I saw the seats sank again and out of shape. When I complained i was told that I am out of warranty and they cann't do anything but will do more stuffing that too till we have the same address. They refuse to listen to my complaints and gave me no guarantee whatsoever of flat seats. Thenafter great persuasion I was transferred to decided to speak to the manager who told me that they will credit the money to our a/c after 10% cut and will have to pay for delivery and there will be no return if there is some defect in the furniture. We are in fix as we have our credit with them but there is no guarantee on the furniture. It was a bad decision to buy from Bob's. Please don't go to them if hear our story.
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