Thomas Cook Airline Review

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Thomas Cook Airline go to www.thomascook.com
2 stars
Average rating for this product is: 2 out of 5

From 10 ratings and 189 reviews

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suefish's Review of Thomas Cook Airline

11th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Flight From - To
    Zante London
  • Flight on time?
    1 stars
  • Comfort on flight
    1 stars
  • Flight Date
    September 2008
  • Ticket class
    Economy
  • Customer service
    1 stars
  • Quality of food
    1 stars

When on a return flught with Thomas Cook from Zantes they for some unknown reason (after delaying us byt six hours) removed all luggage from the plane. We were assured this will be re-delivered to us within three days at their expense at at time of out convenience. After a week there was still no sign and I called the number they gave us to find out where my luggage was. I was assured it was going to be delivered tomorrow. After more time I became anxious and called again only to get no answer.

I called customer services and after a long wait they told me there was nothing they could do - they would not follow this up for me. I called the number repeatedly with no luck. I then called Gatwick luggage and finally found the one member of staff who was willing to help. he informed me my bag was in Glasgow and arrange for it to be shipped to London. However I then had to pick this up during the day and take a day off work and pay out of my own pocket for a taxi.

I received no help, apology or even reimbursement of my taxi fare.

Thomas Cook are simply one of the worst operators I have ever had the misfortune of working with. Terrible customer service, avoid!

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