Time Warner Cable Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

From 2 ratings and 25 reviews

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Guest's Review of Time Warner Cable

10th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer Service
    2 stars
  • Time Service Used
    6 - 12 Months
  • Features
    3 stars

I work from home so I use the internet every day. Almost daily the internet goes out for anywhere between 10 and 90 minutes. I have had 3 different technicians out here and they cannot seem to solve the problem. They've given new modems, we've purchased a new router, & they had us re-wire everything twice. Now they are saying the problem is the outside wires.

They are horribly backed up because lots of people have problems with their service. You have to wait 3 weeks to get an appointment. Sometimes they will call you before your scheduled service date because of other cancellations and they will try to come spur of the moment. Sounds good, right? Well, that happened to us...we had an appointment for today (August 10) scheduled but they called us on the 4th and tried to come that day. We said yes, PLEASE and they said a tech would come between 4-6pm so we postponed our dinner plans to wait for the tech and he never showed up. He called at 7:15 and said he was on his way and we had to turn him away because we were on our way to dinner and had already waited 3 hours for him. Well, turns out that that apparently CANCELED our appointment for today (Aug 10th) ....that is TOTAL crap!!!! They didn't tell me it was canceled so I was waiting for them from 8-12 today, which is the window they give, and they never showed up. Now we have to wait until Aug 21 to get help.

I am so fed up. This company is horrible. They do have decent customer service if you call in but the appointment scheduling is messy and the technicians can't seem to fix our problem. They don't have any sympathy. I have wasted so much time on the phone with them. I have missed deadlines at work because the internet has gone out at critical times. They are literally costing me money.

I am looking to switch to another company. Stay away from Time Warner!

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