Samsung RS21 Fridge Freezer Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 0 ratings and 29 reviews

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Best Price: £269.99

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Guest's Review of Samsung RS21 Fridge Freezer Fridge Freezer

10th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Special Features
    Not supplied
  • Durability
    1 stars
  • Service & Support
    1 stars
  • Owned Product For:
    More than 1 year
  • Ease of Use
    1 stars
  • Style
    3 stars

I bought my Samsung RS21 in October 2005 and within 6 months had the engineer call out to the fridge (same problems as everyone else with the drilling noise and then going off). I have today booked my 4th callout for the exact same fault. Samsung say that they will only cover the cost of the repair of the unit and will not replace the fridge freezer, and that as I have already had the extended warranty (after watchdog intervention) which runs out next year, they expect me to pay for any subsequent callouts when this expires. They did say that they would offer me £80, as my fridge had depreciated in value!! It cost me £800 less than 4 years ago!! Samsung are ignoring the fact that this is a much publicised fault and are completely washing their hands of any sort of ownership. They say that are not governed by anybody and that there is NOWHERE that I take my complaint to. The supposed "permanent" fix unit that they fitted last year obviously didnt work, but they dont care.

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