Zavvi www.zavvi.co.uk Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

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Guest's Review of Zavvi www.zavvi.co.uk

10th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Delivery
    Still waiting
  • Quality of website
    1 stars
  • Goods purchased & cost
    50
  • Customer Service
    1 stars

I placed two seperate orders with Zavvi (for Xbox live membership and 2100 points) both had dispatch within 2-3 days against them. I ordered them via Quidco and expected 2.5% cahsback (not much but ever bit helps). Initially it all looked good the items tracked on quidco at the 2.5 % the following day. However over the following week no sign of any mail (Play and DVD.co.uk never took so long). Then over 1 week after ordering I noticed that the orders where revalidated on quidco at only 2%. That prompted me to do something I never nave to do and log on and check my suppliers webiste (Zavvi) for my orders.

To find that 1 of the orders the one for the points which is useless without the other had been despatched that day (2-3 days despatch? Anywhere else I would have expected to have received them by then). The other item was supposed to have been sent the previous day but was still in awaiting pick. I send them a contact ticket (only option I had) to be told 3 days later that it should be despatched today supposedly.

Really poor service, I will not be using again, not when there ar so many better alternatives.

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