1and1 www.1and1.co.uk Review

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1.1 stars
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cecr's Review of 1and1 www.1and1.co.uk

9th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Content
    2 stars

terrible.

absolutely dire, beyond hope

billing dept at 1and1.co.uk simply do not listen and repeat the same inappropraite excuses

for several months I have tried to pay the bill. they invoiced me for something I don't think is due, and asked them for a statement/copy of the order to show the amount was due. they simply said the amount was due. no proof, (they said they couldn't supply any !!! lol), but I had to pay

I repeated I wouldn't pay without proof, and wouldn't pay by plastic/automatic debit (I can't trust someone who can't supply proof) and so needed their bank details

their bank details are obviously top secret because 4 months later they still won't provide them, nor any proof!

despite 8 emails asking for bank details, none are forthcoming - they simply ignore the request and waffle about something else. never actually refuse to provide them, but never explain why they won't, despite being asked directly why they won't provide the details.

you cannot take seriously any company that can't supply proof of an account, and won't allow you to pay directly.

they have now passed details to a debt collection agency, and now say they CAN'T deal with the account and I must pay the collector!

if the matter wasn't so serious it would be comical.

Don't deal with them don't even consider buying anything from them, you are likely to be asked to pay for things they can't prove you owe and then pass your details to a debt collector when you refuse to pay.

some regulator should close them down.

I am now working to transfer my business websites elsewhere, and if they won't cooperate in that (which the won't), I'll simply lose the domain names and get fresh ones, it;s not worth the hassle of trying to talk sense to them

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