Spark Energy Gas & Electricity Review

Overall Rating

Moved to Spark Energy in July 2008, for my gas and electricity utilities, as they seemed one of the more reasonbaly priced suppliers at the time. Within 2 months they had incresed my monthly payments by £30! Each quarter I have to hound them to submit an account so that I can keep an eye on what is actually being used (I have sent numerous readings for bills to be rendered), but almost inevitably they fail to respond. I decided to move from them this July and sent readings with the request that they send a final account... again I was ignored. Meanwhile my alternative choice of supplier said that Spark was blocking my transfer until the outstanding balance was cleared ... no problem if they would only just send me an account to pay!! Last week I received a statement of my account and noted that although the electricity bill was rendered to my readings, the gas account was not and reflected a considerably higher estimated usage than had actually occurred ... strange really, as both my gas and electricity readings were submitted on the same email .... selective sight perhaps? The accounts administrator I spoke with then attempted to 're-rate' the account (having been provided with the correct reading during the conversation at least twice, slowly and clearly) and announced that the outstanding balance had INCREASED ... it's not rocket science ... a lower reading should deliver a lower outstanding balance. She then went on to say that there was a dispute about my start reading for my gas supply .... so why had this not been brought to myattention in the preceeding 12 months??? It was obviously far too difficult for this girl to understand the basic of mathematics and she gave up, saying that she would pass it to the billing department to deal .... and there the conversation ended. I've endured some appalling levels of customer service in my time (& I'm only in my 40s), but none match the subterranean levels of Spark Energy. They once even sent me an email, at the bottom of which were the account and contact details of another customer ... the Data Proetcttion Act plainly means nothing to Spark either. My advice .... to keep your sanity and reduce your chances of a stroke (or worse) don't touch Spark energy with a barge-pole! I've now written to them (Recorded Dlelivery) in the hope that this will be resolved before I have to take it any higher .... because, believe me, I will.