Sol-Mar Review

Watch this item
2.1 stars
Average rating for this product is: 2.1 out of 5

From 1 rating and 39 reviews

Thumb down 41% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Guest's Review of Sol-Mar Car Hire

8th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Country & City of hire
    Spain Murcia Airport
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    July 2009
  • Condition of vehicle
    Poor

I arrived at Murcia Airport late at night with my 10 year old son. I was given a vauxhall opel even tho I had agreed on a Ford Ka. After spending almost 15 minutes trying to locate the headlights I pulled away to head for the motorway. The car was terrible... gear changing was awful and there was a smell of burning. Eventually after the car stalling several times on the motorway and on any slight incline it ground to a halt with smoke coming from the bonnet. I attempted to call the two numbers that had been given to me but as it was after midnight nobody would answer the phone. I was in a foreign country on the hard shoulder of a motorway well after midnight with my ten year old. Nobody would stop to help. Eventually somebody did offer to help and led us along the hardshoulder to a strip of bars etc. We then had to pay a cab to collect our luggage and then take us onto our apartment. The police later towed the car away. Sol Mar told me that I would be charged for this! No apology about the death trap that they hired out to me. (I checked for oil and there was only a tiny trace showing on the dipstick). The next day although I waited in all day to await a replacement vehicle. By 5.30 pm nothing had arrived and I eventually had to make my way to the local office to collect another car myself. This second vehicle managed to get me to the local supermarket but then I became stranded in the underground car park as the clutch had gone.

I was eventually given another replacement which was covered in dents and scratches etc. but.... it did get me up and down hills without any major mishaps....

I have since written and emailed to the company every day for over a week and still no reply.. I am asking for a full refund due to the stress and danger that we were put in. Somehow I dont think they will acknowledge my complaint.... I will never, never hire a car from them again.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

Guest's review has yet to be rated - Be the first!

How helpful did you find this review?