Dial A Flight, www.dialaflight.com Review

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Dial A Flight, www.dialaflight.com
3 stars
Average rating for this product is: 3 out of 5

From 4 ratings and 33 reviews

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LARGE165's Review of Dial A Flight, www.dialaflight.com

7th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Ease Of Navigation
    1 stars

Was told by friend in the travel industry that the best time to book flights is on the day they go on sale, so around mid August 08 kept calling Dial A Flight to book flights to Miami for August 09. Kept being told to call back the following day as they weren't yet released. Finally on 2nd September they came on sale, were quoted £388 per person and was really pleased. I immediately paid a deposit for 3 flights. Around a week later we got our paperwork, there were spelling mistakes with the names and the figures were incorrect. I rang D A F and were told new and correct paperwork would be sent to us - we never received anything. Then over a 3 day period in October 08 we received 3 emails regarding our booking amendments and cancellations(?), I called D A F again and was told not to worry as these were just generated to tally their figures. Received the final bill in June 09 but as I was away on business my husband paid it, assuming it would be all present and correct - but it wasn't, they'd overcharged us by almost £400!! Bascially, instead of charging us the £388 per person they charged us £515 per person!! I went into my D A F online account and noticed there were more amendments and cancellations to our flights, with the last one being on 17th February, I can only guess that as they re-booked the flights on 17th February 09 we were charged at the rate of what it would cost on that day, rather than as at the time they were originally released. I rang D A F and they weren't interested, I stated my thoughts on what has happened and they wouldn't even investigate it for me, they just told me that I'd been mistaken (I'm an accountant and quite capable of noticing the difference between £388 and £515!)I'm furious with myself for trusting them (I'd used them twice before and they were fine so I put a lot of credit on that)and even more so with them for their incapacity to get this booking correct and then to dismiss me. While they acknowledged that booking on the first day of sale gives good discounts they then stated that £515 was a good cheap discounted price - ridiculous! I went on the Virgin Atlantic website and could have got these flights for £489 even at this late date. I've been vastly overcharged and DEFINITELY WON'T BE USING DIAL A FLIGHT AGAIN.

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