BMI Baby Review

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BMI Baby
1.7 stars
Average rating for this product is: 1.7 out of 5

From 3 ratings and 89 reviews

Thumb down 35% of users recommend this product

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Guest's Review of BMI Baby

7th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Flight From - To
    EMA to MALAGA
  • Flight on time?
    3 stars
  • Comfort on flight
    1 stars
  • Flight Date
    July 09
  • Ticket class
    Economy
  • Customer service
    1 stars
  • Quality of food
    1 stars

I flew BMI Baby on 27th July to Malaga with my family of 5. Booking were made online. I elected to check in 4 passengers online and one airport check-in.System allowed me to purchase 4 bags allowance @ 18kg each saying 5 bags maximum can be taken on board. At airport,I was told that only 1 bag would be allowed per person... thus 4 passengers would need to be checked in at airport... in addition, I needed to pay an additional £100 since I did not use my first name on my booking ! The smallest hand luggage bag was a struggle to fit into in size test equipment...I had also purchased legroom for £22 both ways and was not allocated a seat my paperwork did not specify seat number chosen prior to purchase ( that I was told was my fault and not the airlines) All in all I was extorted out of almost £200! Also note, airline has no customer services number apart from 090 premium number. I had tried to call this number prior to departure costing £15 and did not even manage to speak to anybody ...!!!! I would not travel this airline again even if I was offered free flights! My wife and children were traumatised by the whole experience.

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