Guest's Review of First Choice
7th Aug 2009
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?Yes
we booked a holiday through first choice on line it asked for all our dates of birth, fair enough i put them all in my 15 year old was classed as adult so i paid an adults price so 3 adults and one child was going, later that day they phoned me to say my holiday wasn't booked because my child didn't have a bed because she was expected to share with my other daughter. even though she was paid as adult, during this conversation i pointed this out but got little response (they just said it was i glitch on the website)i didn't even get a sorry they refused to help me find the same holiday at the same price which i should have been entitled to and wanted to charge us more
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