wohrleygirl's Review of Vacations to Go www.vacationstogo.com
7th Aug 2009
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?Yes
My husband and I recently booked a trip to Cancun through Vacations To Go. Vacations to Go accepted our money and booked our trip. I didn't find out until later that they passed the reservation off to Apple Vacations. VTG completely screwed up our reservation but took zero responsibility for it. The hotel didn't even have a record of our reservation! We booked our trip for nine days, eight nights. Somewhere along the way, the booking agent changed our reservation to seven nights and didn't let us know. We did not request this. Our flights reflected our original travel plans and VTG knew our flights. We ended up having to pay for the eighth night - again - before we left the hotel. VTG
PROVIDES HORRIBLE CUSTOMER SERVICE! I spoke to a customer service manager and still got nowhere. This was the worst trip of our lives!!!
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