Sixt Car Hire Review

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Sixt Car Hire
1.8 stars
Average rating for this product is: 1.8 out of 5

From 0 ratings and 56 reviews

Thumb down 27% of users recommend this product

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Guest's Review of Sixt Car Hire Car Hire

6th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Country & City of hire
    Nice, France
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    August 2009
  • Condition of vehicle
    Poor

I reserved a car with Sixty in France back in May for travel in August. When I contacted them to change my dates by four days, I was told I could neither change my reservation nor cancel it as I had missed the "deadline" which was in the terms and conditions of their contract. I reviewed the terms and conditions again and saw nothing about a deadline under the heading "Cancellation". I even copy/pasted their own Terms to them and asked for clarification and again requested to cancel as there was no deadline mentioned. It was only then that they sent me a footnote to the terms which indicated the cancelation deadline and insisted that they would charge me for the rental which I am unable to now use or revise. This is a very bad business practice and I believe they have treated me very unethically in this deliberate bait and switch in their terms. Had I seen a cancellation deadline mentioned under the terms initially, I would have NEVER booked with this company.

Not only that, but the customer service people I have been working with have been shunting me back and forth for more that two weeks with a runaround - transferring me hither and yon before someone finally told me about the deadline.

This company is very BAD news. The low price isn't worth the bad faith business practices.

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