Silver Cross 3D - Black Review

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Silver Cross 3D - Black
1.2 stars
Average rating for this product is: 1.2 out of 5

From 1 rating and 16 reviews

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Guest's Review of Silver Cross 3D - Black

6th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Type of Pushchair
    3 in 1

Toys R Us had a completley useless customer service. I purchased my pram/car seat in April 2009 as it was a very good price at £350 considering we looked at many different prams including the Quinny which where very expensive but looking back you get what you paid for.
My daughter was born in June 2009 and have only ever used the pram with the car seat attached not in the carrycot as I wasn't keen on it but after only 6 weeks use the safety clips at the bottom beside the wheels have now broken causing the chassis to go out of line. I took it back to Toys R Us and spoke to the manager who would not back down in offering me a refund. She didn't even offer me a replacement but to only send it to Silver Cross direct for repair and to see if a manufacturing fault is the cause. Now how am I supposed to get about for 2 weeks without a pram with a newborn baby as the car seat is way too heavy with my daughter in it and she is only 10lbs.
I was offered a used pram from them for a child aged 6mths+ my duaghter is 6 weeks!!! If it comes back not a manufacturing fault then no refund for me as they say it is down to putting it up/down wrong. You cant put it up/down wrong.
A pram that has to be repair after 6 weeks use and will prob need fixing again.
Positives about the pram is that it's very comfy for baby as well padded and it's nice looking and good to push.
Now I have no pram for 2 weeks and stuck!!!!

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