Nova Rent a Car Review

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Nova Rent a Car
2.6 stars
Average rating for this product is: 2.6 out of 5

From 0 ratings and 28 reviews

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Guest's Review of Nova Rent a Car Car Hire

5th Aug 2009

Overall Rating

1 stars
  • Value for money
    2 stars
  • Country & City of hire
    Dublin, Ireland
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    July, 2009
  • Condition of vehicle
    Good

Here's the short version: The Dublin city centre Nova Car Hire location was at an Auto Europe dealership. We never saw a Nova sign. We had reserved an automatic economy car and they didn't have one. They offered us a larger car with manual transmission. (Same thing for a couple from Canada who were there at the same time.) We declined so they made some calls and found an automatic which they offered to us for 200 euros more than our contract stated. They said that only Nova could honor our contract. We asked for Nova's local number and they then called Nova. We told the people at Nova that they should locate another car for us. We waited for a long time and when it became apparent that we weren't getting an automatic, we finally took the manual car.
We wanted to use our World Mastercard for insurance but in order to use the Mastercard insurance, we had to decline the CDW. We were not allowed to decline the CDW because Nova had included the CDW on the contract. They claimed that AutoEurope couldn't take that off the contract. So we had to buy additional insurance to make sure that we had zero liability. Our car had an Irish Car Rental sticker on it.

In summary: we did not get the type of car we reserved, we had to pay more for insurance and we wasted half a day trying to get this straightened out. This was very disappointing because I had extensively researched the car rentals & insurance costs and issues in Ireland.

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