Guest's Review of Virgin Holidays, www.virginholidays.co.uk
5th Aug 2009
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?No
Haven't even been on my holiday yet, and I'm really frustrated with Virgin Holidays. Have telephoned every day for the past week, requesting my tickets to be sent and have not yet received them. I have been assured by the Indian call centre that they will be sent out today and yet each day, surprise surprise they haven't. I have spent nearly £4000 on this holiday and at the moment it's causing me nothing but distress and I have 6 connecting flights as part of the package which I am now imagining is going to be an absolute nightmare! Also have phoned the call centre and been put on hold for 40 minutes as well as phoning within office hours and been told that the office is closed. They are rubbish and I wouldn't book with them again!!!
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Members' Comments onGuest's Review
lasvegasbaby on 3rd Sep 2009
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Did you get your tickets in the end? I wonder what happens if you don't... Can you collect them at the airport?