AA Breakdown Cover Review

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AA Breakdown Cover go to www.theaa.com
2 stars
Average rating for this product is: 2 out of 5

From 3 ratings and 57 reviews

Thumb down 37% of users recommend this product

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Guest's Review of AA Breakdown Cover

5th Aug 2009

Overall Rating

3 stars
  • Value for money
    2 stars
  • Customer service
    3 stars
  • Speed of response
    1 stars

My last 2 callouts to the AA have both been frustrating. The actual mechanics have been brilliant, but the customer service team were unhelpful. Both times i have had my pregnant wife (37 weeks ) in the car and my 3yr old and both times placed on high priority, both waits have been 1.5 to 2hr waits despite being a priority.
On calling up to query the whereabouts, both times i was told on there way, or delayed, doesnt give me much confidence in their priority service if my wife was on her own..

great mechanics, but terrible customer service over the phone.

i have also breakdown cover and the first time i used it, will be the last, as its caused my many problems. AA refused to pay for most of the repair cost, then they are, they they decided they wont, despite the garage stating the whole repair caused the breakdown. i have just been on the phone to them now in a wait queue for 10 mins, to be told they will call me back sometime today ??

ridiculous.

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