Austrian Airlines Review

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3.1 stars
Average rating for this product is: 3.1 out of 5

From 2 ratings and 9 reviews

Thumb up 56% of users recommend this product

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Guest's Review of Austrian Airlines

4th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Flight From - To
    USA to Russia
  • Flight on time?
    1 stars
  • Comfort on flight
    1 stars
  • Flight Date
    August 20091
  • Ticket class
    Economy
  • Customer service
    1 stars
  • Quality of food
    1 stars

I have never dealt with an airline (and I fly A LOT) that is more difficult or obnoxious than austrian airlines. I had an emergency medical situation that prevented my traveling and was told that if I sent them a letter from my physician stating I was unable to travel, the ticket would be refunded. I obtained said letter and then 2 days later received a call from another AA agent saying that this ticket was not eligible for refund based on medical reasons. Further, the ticket was only valid for 3 months. It gets better. If I wanted to change the ticket for travel somewhere else within the 3 month period, I would have to book the ticket prior to the date of the original flight or I would have to pay a $200 "NIO SHOW" fee in addition to the $200 change fee. Here's the kicker - they couldn't give me the amount the fare might increase for the new itinerary as they had to call New York for that and they would call me in 2-3 days - AFTER the original flight would have departed. Oh, no problem they said, they would EXPEDITE my request and New York would call me back that day. No call - surprise. Called back the next day and was ON HOLD for 1/2 hour. This airline and it's staff is the absolute pits.

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