Northwest Airlines Review

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Northwest Airlines
1.8 stars
Average rating for this product is: 1.8 out of 5

From 1 rating and 76 reviews

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Guest's Review of Northwest Airlines

4th Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Flight From - To
    San Diego, Ca to Minnesota
  • Flight on time?
    1 stars
  • Comfort on flight
    1 stars
  • Flight Date
    05-09
  • Ticket class
    Economy
  • Customer service
    1 stars
  • Quality of food
    1 stars

I purchased my northwest ticket over the phone for my husband 62 year old aunt whom was also our live in Nanny. The trip was from San Diego, Ca to Minnesota. When she arrived at the airport she was told that the the trip was done backwards. From minnesota to California so she was not able to take the flight and had her ride take her to the greyhound. Since then I have been trying to get her money back and we keep being told that because it is a non refundable ticket it does not matter if there agent made the mistake because they emailed a trip summary.
The bad thing is that they have admitted that it was there fault but not willing to do anything to fix the problem. They just keep saying that we could have called/checked our emails to confirm the flight. It is 2 mths now and I just got an email again asking to please accept their appology for their agent not doing their job correctly but since I didnt double check they can not process my refund. - I will never recommend this airline to anybody!

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