Carmalaga www.carmalaga.com Review

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1 stars
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Liamgall's Review of Carmalaga www.carmalaga.com Car Hire

3rd Aug 2009

Overall Rating

1 stars
  • Value for money
    2 stars
  • Country & City of hire
    Spain Malaga
  • Choice of vehicles
    Average
  • Date of hire (month/year)
    July 2009
  • Condition of vehicle
    Poor

I hired a car from Carmalaga and I was disgusted in the way I was treated. On their website it states no credit card required, but when we ( me, my wife and two young children ) I was told because it was late we had to pay by credit card and not cash as we had wished. We didnt want to pay by card as the limit on the card we had was quite low, but we were left with no alternative. On returning the car we were taken by minibus to the airport where I was told I would have to go back to the office, alone, leaving my wife and kids there. On arrival at the office I was told in front of many other customers that my card had not worked and that I must "pay the full amount in cash now" I was left feeling very uncomfortable and was almost treated as a criminal. The thing that irritated me most was the fact they took my mobile number at the airport but they didnt phone me when the card wouldnt work, I could have returned to the airport and paid with cash. Because I was separated from my wife who had cash in her bag I was forced to phone a relative in the UK and ask them to pay over the phone. In summary I would not deal with these people ever again, they are an absolute disgrace.

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