Guest's Review of Air Canada
3rd Aug 2009
Overall Rating
- Value for money
- Flight From - ToLA to Vancouver
- Flight on time?
- Comfort on flight
- Flight DateAugust 2009
- Ticket classEconomy
- Customer service
- Quality of food
Checked in early at LAX for a 7am flight to Vancouver. We are a family of 5 (3 children under age 10) and we were at the airport by 5am. The check-in staff was absolutely rude and abrupt when speaking to us. She gave my husband hell for handing over our receipt with our tickets and then informed us that one of our bags was slightly overweight. We said we could adjust the weight between other bags and she said, "well get your bags off the scale". When we received our tickets, my husband asked her why she was being so impolite with us? Her response was she gave us seats together & we should be happy with that! She forgot to give us our baggage claim tickets so we had to go back for them (after clearing customs) and she just threw them across the counter without so much as an apology for not doing her job corretly. We will NEVER fly Air Canada again. They treat their customers with so much disrespect...they should be thankful they all still have jobs. GO WEST JET!!
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