Guest's Review of Duvet and Pillow Warehouse www.duvetandpillowwarehouse.co.uk
3rd Aug 2009
Overall Rating
- Value for money
Sort of positive. Ordered an all season quilt from duvet and pillow warehouse and got a 9.0 tog and 4.5 tog quilt sent when promised, but they don't join together. Called customer services who confirmed wrong items sent and have arranged for collection. Advised new date as out of stock again.
In total I've spoken to this company on the phone 3 times - stock check at first (out of stock but advised dates), chase up to ensure I would get the delivery on time (I did) and then this return.
All 3 times they answered within a few rings and have been very helpful.
Still not got the right duvet but can't fault customer services helpfulness.
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