swlawson's Review of Scoota Mart www.scootamart.com
2nd Aug 2009
Overall Rating
- Value for money
- DeliveryOn time
- Quality of website
- Goods purchased & costMobility Scooter, £1300
- Customer Service
Purchased a mobility scooter for my father-in-law from the Trafford Centre branch of Scoota Mart. We knew we were paying more than internet prices, but thought it was worth paying a bit extra for the local support.
The buying process went well, but within a month of buying the scooter, and it being used only 5 or 6 times, my father-in-law's health deteriorated and he was unable to continue using it. I approached Scoota-Mart to see if they would be interested in buying the scooter back. I realised they were under no obligation to do this, but they sell second-hand scooters and we weren't wanting anything like the price we paid back, so I thought there something could be done.
The staff at the Trafford centre said it was likely, but they couldn't authorise it and I needed to speak to the company owner at the Preston office. He was never available to talk to on the phone and never returned any of my calls. I even wrote a polite letter explaining the situation but he didn't have the courtesy to reply. If he'd replied and said 'No' then I'd have accepted it, but not to reply at all is extremely poor.
So I suspect this is one of those companies that is happy to take your money, but if any problems occur afterwards then you're ignored.
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On average, people found this review very helpful
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