Virgin Blue Review

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Virgin Blue
2.9 stars
Average rating for this product is: 2.9 out of 5

From 0 ratings and 10 reviews

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Guest's Review of Virgin Blue

2nd Aug 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Flight From - To
    Brisbane to Townsville, in Australia
  • Flight on time?
    1 stars
  • Comfort on flight
    1 stars
  • Flight Date
    July 2009
  • Ticket class
    Economy
  • Customer service
    1 stars
  • Quality of food
    1 stars

Virgin Blue deserve a zero but the site won't allow me to give them that rating. I will never fly on any Virgin owned airlines ever again. They describe themselves as a discount airline, and the ticket was, indeed, cheaper than the competition... at least at the time of purchase. What they don't tell you is that they will nickel and dime you to death! I paid the extra money to bring checked luggage with me. But they have the scales at check in set artificially low, they charge you $10 per kilo over the allowed weight, which adds up very quickly! And they rush you, saying; "I'm only allowed three minutes to check you in. What do you want to do?" This was after I had been waiting in line for over an hour to check in for a domestic flight, which was now less than half an hour away from being due to leave-- and I still had security to go through, yet. I smell a racket! On the flight, the flight attendants were surly, unhelpful, and unless you wanted to pay them money for something, they were "only there for your safety"-- which was actually announced over the intercom! Translation: "We don't care how you feel or what you think." That cheap ticket ended up being more expensive than the competition and the service was bottom of the barrel.

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