Guest's Review of Equifax Credit Report www.equifax.co.uk
1st Aug 2009
Overall Rating
- Value for money
- Service TypeCredit Report
Truly awful customer service! I signed up for a "free" trial of their credit monitor product, which is advertised as "instant access to your credit report". Equifax debited my card for £1, without even asking or telling me. It is not mentioned it their terms and they should have told me this beforehand. They then said that I would need to call them to complete my application and see my report online. When I called them they told me that they could not verify me at my current address and I would have to post them documents to verify my identity. This is hardly instant!
I have found that when calling the 0870 number you can only get to speak to a person if you follow the steps about having difficulty getting your report online. It's now over 2 weeks and I'm still waiting for my refund for a product that was supposed to be a free trial, that I couldn't even use.
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