Quinta Pedra dos Bicos Review

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Guest's Review of Quinta Pedra dos Bicos

31st Jul 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Board Basis
    Self catering
  • Accommodation
    1 stars
  • Food
    5 stars
  • Location
    5 stars
  • Date of stay
    July 2009
  • Tour Operator
    A Gandham
  • Customer Service
    1 stars
  • Resort
    5 stars

Just returned from these privately owned apartments Quinta Pedra dos Bicos.

They demand a £250 deposit 8 weeks prior to your booking and this is cashed immediately, very unusal in my past experience with private bookings. It means your £250 is in their bank account for approx 3 months.....or longer as it turns out !

The complex itself is lovely along with the hotel on the same site, however I cannot recommend this apartment. It's advertised for 6 people, 1 twin bedroom, 1 room with bunk beds and a bed settee. The bunk beds are wholly unsuitable for children as they're situated not in a bedroom but a cupboard ! They're almost touching the ceiling they're so high and there is NO guard rail, therefore a potential 8ft drop to the tiled floor.

The soft furnishings have all seen better days and are very dirty, along with the entire apartment really. We made a list of 16 faulty items, these included a very unsafe handrail at the top of the stairs which is hanging off the wall. Main socket in kitchen hanging out of the wall with bare live wires. And there were 9 bulbs missing throughout the apartment, despite advising them as soon as we arrived they did nothing so we had to buy 6 packs to replace them all just to be able to see at night !

Despite the ad stating a cleaner would visit 2 or 3 times a week to clean and change towels & bedding this never happened once during our stay and we washed & cleaned the apartment & everything ourselves mid week.

I informed them of all the faults during and after our stay by way of an email and texts and advised him in good faith that we didn't think he was getting the service he paid for from his cleaners or maintenance company. I then find myself £250 out of pocket as they have witheld our deposit to carry out the reported repairs !!!!!! And we find ourselves going to the small claims court to have our money returned.....a very sad and poor end to what was a fabulous holiday.

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Members' Comments onGuest's Review

  • Froggy123 on 7th Aug 2009

    I found this review very helpful because... it's good which apartments/owners to avoid like the plague!